Complaints

Complaints

If you want to complain about a product that you have purchased from us, you are always welcome to contact eCNC.

eCNC can be contacted via

  • Email: info@e-cnc.se
  • Phone: +45 70 222 737 (Mon-Fri at 07.00 to 22.00)
  • Postal: eCNC ApS, Elmegaardsvej 21, DK-5464 Brenderup

Appeals

If you cannot reach an agreement with eCNC, you may also submit a complaint to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, DK-2500 Valby, Denmark, if your purchase fulfills the requirements. See more information by using the following link: www.forbrug.dk.

You may also use the European Commission's online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: http://ec.europa.eu/odr.

When submitting a complaint concerning a purchase from a store, you must state the store's email address as specified on the order confirmation and receipt for the purchase. 

In case no settlement can be reached through the Danish Dispute Resolution Institute, you can submit a complaint to the Consumer Complaints Board, if your purchase fulfils the requirements. If you wish to submit a complaint to the Consumer Complaints Board, please follow the link: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx.